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The Wall Street Journal reports on a service used by retailers to track customers’ shopping behavior to stop them from making fraudulent returns. Retailers, such as Best Buy, Home Depot and Victoria’s Secret, have hired Retail Equation in order to stop return fraud and abuse. Retail Equation uses its own algorithm to assign a score to each customer based on what they have purchased. If the algorithm detects a certain individual has returned too many items, it can ban the customer from returning items, overriding a retailer’s own policy. Retail Equation said it does not share customer information with other retailers. (Registration may be required to access this story.) 
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